ABOUT US

Our story

Soacems LLC was founded in 2026 in Delaware because the idea of shopping for handmade accessories online was frustrating – most shops have low quality images and provide little information about the items.

We want to be a place where you can come and find crochet keychains or bag charms that are actually like in the pictures and know that you are purchasing something handmade.

We’re a small team of people who handle everything from curating the products to answering emails, and if you email us, you’re not going to get a generic response from a customer support rep.

What we offer

Soacems LLC is an online store based in Delaware. We specialize in handmade and handcrafted accessories. We offer a wide variety of products including crochet keychains, bag charms, and other handcrafted accessories that can be a perfect addition to your bag or keys.

Most products are hand made and may have slight imperfections and variations from the pictures as each product is unique.

How it works

We are an online company headquartered in Seaford, Delaware. We don’t have a call center or chat bot waiting for you when you email us – we have real people who will respond to your request.

All US orders have free shipping and we have a straightforward 30 day return policy.

If there is something wrong with your order, just let us know and we’ll make it right – we mean it when we say that we want our customers to be completely satisfied with our products.

Our promise to you

We promise to make our customers happy with our products. We don’t want to expand rapidly and sacrifice quality for revenue. We believe that slow and steady growth is the best kind of growth, and we want to maintain the quality of our products. If you order something from us and you love it, that makes us feel good.

We want our customers to reach out to us with any questions they have before purchasing or after. We read every email.

Where to Find Our Policies

Shipping Policy – We offer free shipping on all US orders which typically arrive within 3-5 days of being shipped, which is usually 1-2 days after purchase. Return & Refund Policy – We are committed to providing you with the best possible experience and we have a 30 day return policy. We offer free returns for any reason and will cover all shipping costs for any item that arrives damaged or faulty. Privacy Policy – We respect your privacy and your personal information is never sold or distributed. We are also CCPA compliant. Terms of Service – By visiting our website, you accept and agree to these terms of service. Cookie Policy – We use cookies on our website in order to improve your experience. You can choose to disable them at any time.