TERMS OF SERVICE

Last Updated: July 2026

This website is operated by Soacems LLC. Wherever you see "we," "us," or "our" on this page, that's who we mean.

By visiting our site or buying something from us, you're using our "Service" and agreeing to the terms below, along with any other policies we link to here. These Terms apply to everyone who uses the site, whether you're just browsing, placing an order, or leaving a review.

Please take a moment to read through these before using the site. If you don't agree with any part of them, we'd ask that you not use the website or place an order. Anything new we add to the store down the line, features, tools, services, falls under these same Terms. We may update this page from time to time, so it's worth checking back occasionally. If you keep using the site after we've made changes, that means you're on board with the update.

Section 1: Using Our Online Store

By using this site, you're confirming that you're old enough to enter into an agreement in your area, or that a parent or guardian has given permission if you're not.

Please don't use our site or products for anything illegal, or in a way that breaks local, state, or federal law. And please don't try to send us viruses, malware, or anything else designed to cause harm — doing so will get your access cut off immediately.

Section 2: General Conditions

We reserve the right to decline service to anyone, at any time, for any reason.

Any information you submit through our site is transmitted securely using SSL/TLS encryption — you can find the full details in our Privacy Policy.

Please don't copy, resell, or otherwise exploit any part of our service without our written permission. The section headings on this page are just for readability and don't change how the Terms are interpreted.

Section 3: Keeping Information Accurate

We do our best to keep everything on this site accurate and current, but we can't promise it will always be perfectly up to date or error-free. Product descriptions, prices, and details are meant to help you make an informed decision, and we may adjust or remove content without notice.

This general disclaimer doesn't apply to the specific commitments we make around pricing, shipping, and returns — those are promises we stand behind, not general content that can shift without warning.

Section 4: Pricing and Changes

We work hard to make sure prices shown on our site and in our ads are correct. The price you see when you place your order is the price you'll be charged — no surprise fees. If a pricing error does slip through, we'll reach out before processing your order so you can decide whether to confirm at the correct price or cancel for a full refund.

We may add, change, or discontinue features of the site at our discretion, and we won't be liable to you for doing so.

Section 5: Products and Returns

Some items may be available only online, and in limited quantities. All purchases are covered by our Return & Refund Policy.

We try to represent product colors and details as accurately as possible, but actual appearance can vary slightly depending on your screen. We may also limit how much of a product someone can order, or restrict sales to certain regions, and product availability can change at any time.

Section 6: A Note on Our Products

Every item we sell is exactly as described on its product page. As many of our pieces are handmade, you may notice small natural variations in stitching, shading, or shape between individual items — this is normal and not a defect.

We aim to keep our pricing accurate at all times, but if a typo or technical error leads to an incorrect price, we'll contact you before processing the order so you can confirm at the correct price or cancel for a full refund.

When you place an order, you're confirming that your payment method and billing details are valid and belong to you. We accept Visa, Mastercard, American Express, Discover, PayPal, and other methods available at checkout. Chargebacks should only be used for genuinely fraudulent or unauthorized transactions — if we believe one has been filed incorrectly, we reserve the right to dispute it.

If anything about your order feels off, please reach out to us directly first. We'd much rather sort it out with you than have you go through a dispute process.

Section 7: Third-Party Tools

From time to time we may offer tools or services provided by outside companies. We don't control how these work, and we can't make any promises about them — they're offered "as is," and using them is at your own risk. It's worth checking that provider's own terms before you use their tool.

Section 8: Links to Other Sites

Some content, products, or services on our site may come from third parties, and we may link out to other websites we don't own or control. We're not responsible for what's on those sites, and linking to them isn't an endorsement. If you run into an issue with a third-party product or service, that's best resolved directly with them.

Section 9: Feedback and Submissions

If you send us feedback, ideas, or suggestions — by email, through a form, or any other way — you're giving us permission to use them freely, without any obligation to credit or compensate you.

We also reserve the right (though we're not obligated) to remove any content that we feel is inappropriate, unlawful, or otherwise against these Terms. If you do submit something, you're responsible for making sure it doesn't infringe on anyone else's rights or contain anything harmful or illegal.

Section 10: Your Personal Information

Anything you share with us through the site is handled according to our Privacy Policy.

Section 11: Errors on the Site

Occasionally our site might contain a typo, an outdated price, or an incorrect detail about a product. We reserve the right to correct these as we find them. If a pricing error affects your order, we'll let you know before charging you, and you can choose to confirm at the corrected price or cancel for a full refund.

Section 12: Things We Ask You Not to Do

Please don't use our site to: do anything unlawful; encourage others to break the law; infringe on our intellectual property or anyone else's; harass, abuse, or discriminate against others; submit false or misleading information; upload viruses or malicious code; collect other people's personal data without permission; run scams, spam, or phishing attempts; or try to bypass our site's security.

If we find you've done any of the above, we may suspend or end your access to the site.

Section 13: Limits on Our Liability

We can't guarantee the site will always be available, error-free, or uninterrupted. Everything is provided "as is," to the extent allowed by law.

Soacems LLC won't be liable for indirect or incidental damages — things like lost profits or lost data — that result from using our site or products, as far as the law allows. Some places don't allow these kinds of limitations, so this may not apply to you depending on where you live.

None of this affects your legal rights as a consumer, or the specific commitments we make in our Return & Refund Policy and Shipping Policy — those stand on their own regardless of this section.

Section 14: If Something Goes Wrong Because of You

If a claim comes against us because you've broken these Terms or violated someone else's rights, you agree to cover any reasonable costs — including legal fees — that result from that.

Section 15: If Part of These Terms Doesn't Hold Up

If a court decides that any part of these Terms isn't enforceable, that part will be applied as closely to its original intent as possible, and everything else will remain in effect.

Section 16: Ending This Agreement

These Terms stay in effect until you or we end them. You're free to stop using our site at any time. If we determine you've violated these Terms, we may suspend or end your access without notice. You'll still be responsible for anything you owe up to that point.

Section 17: The Full Agreement

If we don't act on a particular right described here, that doesn't mean we're giving it up. These Terms, along with any other policies posted on our site, make up the entire agreement between you and us, replacing any earlier understandings.

Section 18: Governing Law

These Terms are governed by the laws of the State of Delaware, United States.

Section 19: Updates to These Terms

We may update these Terms from time to time by posting the revised version here. It's a good idea to check back occasionally. If you keep using the site after an update, that means you agree to the new version.

Questions and Contact Information

Soacems LLC
Address: 8585 Garden Ln, Seaford, DE 19973, United States
Phone: +1 (302) 629-1109
Email: contact@soacems.com
Business Hours: Open 24/7 — we typically respond to messages within 24 hours.